Business process services (BPS)

Business process services, or BPS, are outside providers who run part of your operations, like accounts, customer service, or admin. It's a close cousin of business process outsourcing. The idea is that you focus on the work only you can do, and a specialist handles the rest. For a small agency, that might mean a bookkeeper who also chases late invoices. For a charity, it could be a payroll service that handles volunteer reimbursements. The best arrangements give you clear reports and let you see the work. Before signing, check what happens to your data if you leave, and whether you can see how each task gets done.