How a two-person online course business went from 120 student questions a week to about 20

The same questions, 120 times a week

We work with a two-person online course business that teaches bookkeeping. Its course runs on Kajabi, with a community where 400 students ask questions as they work through the lessons.

Most of the questions were the same ones, asked again by a new student each week. How do I set up this account, where is the template for that lesson, what’s the difference between these two reports. The founders answered about 120 questions a week between them, and most of the answers were already in the course.

What we set up

We set up an AI helper (the industry calls it an agent) that reads new questions in the community. It looks for the answer in the course material and replies with a short answer and a link to the lesson it came from. If the answer isn’t in the course, it passes the question to the founders.

The founders get a short daily list of what the AI helper answered, so they can step in when a reply needs more.

What didn’t work the first time

Our first version also drew on general bookkeeping knowledge. Once, it gave an answer that contradicted the way the course teaches a step. The answer wasn’t wrong in general, but it confused a student who was following the lesson. So now the AI helper answers from the course material only.

What changed, and what still needs a person

The founders now answer about 20 questions a week instead of 120.

Anything about a student’s own tax goes to a person, because that’s personal advice and not something the course teaches. The founders also take any question the course doesn’t cover.

Where this fits

This is one of our AI helpers, answering from your own material. If you answer the same student questions every week, get your AI Starter Plan and tell it where your week goes.